FAQS
Frequently Asked Questions
Here are the answers to some of the questions we're being asked. If you've got a question that you can't find the answer to, then please email us
TICKETING
If we book tickets in advance, can they be collected
on the day?
Can my tickets be refunded if I am unable to attend
on the day?
Do we still need to order a ticket for our Under
5 even tho they're free of charge?
When will the tickets be sent out?
Will we be able to purchase tickets on the
gate?
What do I get if I buy VIP tickets?
Can I buy tickets locally?
Is my information secure if I buy tickets online?
THE MUSIC
What bands are playing this year?
How long will each artist be performing for?
What are the timings and running order?
GETTING TO CORNBURY
Will there be signposts from the station and main roads?
ENJOYING THE FESTIVAL
Can I bring a picnic?
Will there be any covered areas if it rains?
Will I be able to re-enter the site if I leave during the day?
Will there be seating?
Can we take our own chairs?
Is there a central meeting point?
Will there be wheelchair access /disabled facilities?
CAMPING
Can you camp for just one night?
Will I be able to park my car next to my tent?
Are dogs allowed onto the campsite?
Can camping passes be purchased on arrival?
What is the latest time I can arrive at the
campsite?
OTHER
I'm interested in being a trader at the Cornbury Festival?
I'd like to volunteer to help at the Cornbury Festival?
I'm having trouble using this website, what can I do?
TICKETING
Q: If we book tickets in advance, can they be collected on the day?
A: Tickets are print at home only, which means you can even print your ticket on the day of arrival and therefore there is no need to collect on the day. However, if you are without an email address or unable to print your tickets, collection can be prearranged by contacting us on the ticket line number 0871 472 0420.
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Q: Can my tickets be refunded if I am unable to attend on the day?
A: Tickets are non-refundable, non-returnable, and non-transferable. If having
bought tickets you find you are unable to attend, you can return them to us,
and if the festival is sold out, we will attempt to resell your tickets. If
we are successful, we will refund your purchase at face value. The non-transferable
rule is in place to help us stamp out organised touting.
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Q: Do we still need to order
a ticket for our children aged 12 and under even though they're free of charge?
A: Children aged 12 and under can come free, but the number of these tickets
are limited. So you must 'purchase' the free tickets when you order adult tickets,
and the children aged 12 and under will only be allowed entry on production
of a valid ticket and (if requested) proof of age.
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Q: When will the tickets be sent out?
A: This year all the tickets are print at home so no tickets will be sent out, unless prearranged due to the inability to print tickets at home..
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Q: Will we be able to purchase tickets on the gate?
A: That depends if there are any tickets available. If there are,
they will be sold at the main box office on site. The box office will accept
cash and debit/credit cards. Advance ticket sales are possible right up until
the day before the festival.
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Q: What do I get if I buy VIP tickets?
A: VIP tickets come with a great package of special facilities to make your weekend at Cornbury an event to remember. For full details of VIP facilities please click here.
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Q: Can I buy Tickets Locally?
A: No
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Q: Is my information secure if I buy tickets online?
A: Yes, all of your personal and credit card details are fully secure to the highest industry standards. Cornbury Festival uses TS.com for all its online ticketing services. They are one of the leading festival ticketing agencies in the country and their online service is fully encrypted and secure using https:// and are verified with a Thawte secure certificate.
You may notice when buying tickets on this website that the url address on the tickets page does not display the https:// with the small padlock symbol. This does not change the fully secure nature of your transaction and you should purchase with confidence. For the technically interested the ticketing kiosk is embedded within our page in an <iframe> which is served to us by TS.com in their secure environment.
If you would like to see the full secure page provided by TS.com please [click here] or continue to the BUY TICKETS page.
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THE MUSIC
Q: What bands are playing this year?
A: This years line up can be found by clicking here.
There will be 3 stages at Cornbury this year, the Main
Stage, then the Second Stage will be The Word
stage on Saturday, the Oxford Folk Festival
on Sunday, and the third Riverside
Festival Stage will present a range of local artists on both days.
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Q: How long will each artist be performing for?
A: The length of each set will vary. Some will be as long as 90 minutes, others will be an hour or 75 minutes
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Q: What are the timings and running
order?
A: The gates to the arena are open at 10am each day. Music will
start on the main stage at approximately midday each day, and approximately
11am each day on the other stages. The music will end at around 11pm on both
days. For timings and running order go to our Line Up
page.
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GETTING TO CORNBURY
Q: Will there be signposts from the station and main roads?
A: Yes, there will be signs from main roads and from nearby towns. For full directions and travel details please go to our Travel section
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ENJOYING THE FESTIVAL
Q: Can I bring a picnic?
A: Yes, but it must be kept in the picnic area - close to the car park so it's
not too far to carry your hampers! However the food on offer from the festival's
traders is diverse and of the highest quality. There should be something on
offer for everyone, and you haven't experienced the festival without trying
some of the cuisine on offer! Picnics are NOT allowed into the arena
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Q: Will there be any covered areas if it rains?
A: There are a number of covered areas - the bars, the tea tent, the massage area, the VIP area etc etc.
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Q: Will I be able to re-enter the site if I leave during the day?
A: We hope you won't want to, and we try to ensure you won't need to. If you do everyone entering the site will be issued with a wrist band and they will need to show this if they wish to leave and re-enter the site at any time.
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Q: Will there be seating?
A: The festival is all standing, and it is not possible to book seats, or to bring furniture into the arena.
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Q: Can we take our own chairs?
A: Cornbury isn't a 'picnic show', and people tend to stand to watch the acts on the mainstage. We therefore don't allow people to bring furniture into the main arena - as it would be a safety problem, and you wouldn't be able to see much anyway! Of course the various bars and catering areas have some seating available, and you're welcome to bring rugs or shooting-sticks, so you needn't be on your feet all day.
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Q: Is there a central meeting point?
A: There is an information point at the Festival which you can use as a meeting point. You can also leave messages there for other festival-goers.
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DISABLED FACILITIES
Q: Will there be wheelchair access
/ disabled facilities?
A: We try to make the festival as accessible as possible to those
with special needs.Disabled festival goers who have applied for their tickets
by using the application form will have received a Disabled Parking Permit and
will be able to park in a special area - but please note it is still some way
(across grass) to the main arena, as dictated by the site. There is a wheelchair
viewing platform in the main arena, and there are disabled toilet facilities
in the arena and campsite. If you have particular needs, get in touch with us
in advance. We'll do our best to help.
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CAMPING
Q: Can you
camp for just one night?
A: If you are a weekend with camping (or quieter camping) ticket holder
you can camp for one night, or two, or three but the standard weekend camping
charge applies. Go to the Camping section for more
information. If you are a day ticket holder and wish to camp, you will need
to buy your camping ticket (subject to availability) at the box office on site
and then will be allowed to camp for the weekend, and the standard weekend camping
charge applies. You will not be allowed to buy a camping ticket without a valid
festival ticket. The campsite is open from Friday at 2pm until Monday at midday,
and you can arrive and leave on whichever day you choose. The cost for camping
is the same however many nights you stay for.
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Q: Will I be able to park my car next to my tent?
A: Unfortunately it's one of our licence conditions that cars must be parked away from the camping areas. Of course we do all we can to ensure that campers can park immediately adjacent to the campsite.
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Q: Are dogs allowed onto the campsite?
A: Unfortunately dogs are not allowed anywhere on site apart from guide dogs for the blind. This is a condition of our Public Entertainment Licence.
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Q: Can camping passes
be purchased on arrival?
A: Like any tickets, camping passes will be available on the gate, on presentation
of a valid festival ticket – provided that we have not sold out. If you
would like to camp at Cornbury, you are advised to buy a weekend with camping
ticket in advance to avoid disappointment.
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Q: What is the latest time
I can arrive at the campsite?
A: The gates to the campsite will be closed at 10pm on the Friday and absolutely
no vehicles will be allowed through after this time
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OTHER
Q: I'm interested in being a trader at the Cornbury Festival?
A: Visit our page for how to apply to be a trader at Cornbury Festival.
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Q: I'd like to volunteer
to help at the Cornbury Festival?
A: Visit our page on how to volunteer.
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Q: I'm having trouble using this website
A: If you're having trouble using the site, email the webmaster, and we'll
do our best to help.
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